Business · customer service · Freelancing · offshore virtual assistant · virtual assistant · Work at home job

3 Ways An Ended Contract Is An Advantage For A Virtual Assistant

 

3 Ways An Ended Contract Is An Advantage For A Virtual Assistant

“Your contract has ended” or “This contract has been paused”, are messages a virtual assistant dreads.

I bet the first thought upon seeing the message is “what’s next?”.

Yep, what’s next indeed.

What’s your next course of action? Do you jump back to the pail immediately and bid for other projects? do you take your time, or will you consider this as a “divine sign” to consider a career change?

Before you hang your gloves from being a virtual assistant, allow me to share some ideas that may help you turn this event around, to work to your advantage.

Learn a new skill

If you feel you’re not ready to start working again just yet, take this opportunity to re-fuel your money-making skills, by growing your knowledge on other skills and services, that freelancers like you are offering, that you have not yet possessed.

Take a hint by visiting freelancing platforms, like Upwork and Freelancer.com. Browse to get an idea of  the kind of services that you can add up to your skillset.

There are lots of how-to videos and articles online, that you can utilize to learn a new skill or online application, that can help you achieve a more rewarding career when you decide to get back on the VA track.

Assess your workflow

This can also be a perfect time to find ways, on how you can further improve your working habits. It can be your workflow, workplace, or organizational skills.

Small changes can make a big difference in cultivating a more effective and productive working habits, like decluttering your workplace, clearing out old messages from your email, or compiling notes and/or ideas that you have written down from your previous projects, for future reference.

Changes like this can improve focus, and make you more passionate on the tasks that you will do in the future.

Know your passion

As Aristotle said, “Pleasure in the job puts perfection in the work.”

Finding pleasure in what you do, will fuel you with the drive and focus that you need, to deliver top of the line results in completing future projects, and find fulfillment in doing it.

Also, you get to assess the kind of tasks that you enjoy doing more and devote more time learning ways on how you can tackle the tasks that you find challenging.

This provides you more time, to conquer a learning curve and a clearer vision of the future projects that will get you excited to bid on.

Conclusion

So you see, an ended contract doesn’t mean an ended career for a virtual assistant.

Consider it as an opportunity to look back and assess the big picture, on how else you can be better on what you do.

Once you have seen it and worked on it, you’ll know that it’s time to sit back on your workplace, start bidding and remember why you love being a virtual assistant  🙂

 

Don’t forget to click “Share”.

 

 

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Business · customer service · Freelancing · offshore virtual assistant · Uncategorized · virtual assistant · Work at home job

3 Habits of a Less Effective Virtual Assistant

3 Habits of a Less Effective Virtual Assistant

We all know the habits, that leads to success towards professional growth.

Habits like hard work, patience, dedication and focus, are surefire ways to achieve growth by promotion, or earn you a raise.

But how about the habits that leads to inefficiency, and drives you to be less effective?

For virtual assistants like me who works from home, the keys to success or the road to failure, are not different from conventional employees.

In fact, I think we are more susceptible to distractions, and more prone to resistance, of getting out from our comfort zone .

Having said that, what really are the habits we need to break away from, to achieve efficiency and effectiveness on what we do.

Here is my top 3 list of those habits, and tips on how to not let them get the best of of you.

Procrastination

Admit it, there are times as a virtual assistant, that you encounter tasks, that you find brain deadening. Tasks that you find less pleasurable to do, which you may tend to avoid doing, by passing the time and pushing it for later.

These tasks, I suggest are actually the ones that you should tackle first.

The thing is, I found out that when I start my work day, doing the task I find less pleasurable, it motivates me to invest more time to focus on them, and make sure I do them as efficiently as I can.

The end result is that, I get to manage my time more effectively, after conquering them. Completing them, also gives me a sense of fulfillment afterwards.

Complacence

Your services as a virtual assistant, may have you focused on a particular niche, or specialization. But that doesn’t mean you stop there.

While it’s good that you stabilize yourself with the skills you have, you should never stop acquiring new skills and exploring ideas, on how you can become better on what you do.

That being said, having access to the internet most of the time, offers endless opportunities to learn new platforms, applications and procedures, that can open more doors of opportunities and experiences.

Just take the time to read, read, read and with the goal of upgrading yourself of the recent trends. It’s going to be worth it.

Unprofessional

Work ethics matters, regardless if you’re working remotely or in a company. And for a virtual assistant, this is one good trait to build and define, your brand of service on.

A professional service sends out a message of value, for your clients’ time and trust, and it can define a make or break working relationship.

Having said that, sending timely communication responses, efficient delivery of your work output, professional communication skills and being enthusiastic, are a few traits of showing professionalism, that can earn you long term working relationship and repeated clients.

Bottomline

The road to failure and success may seem like a choice between travelling a smooth road, or a curved road less traveled.

The road to winning may be bumpy and bloody as you go along, as it entails the need to break away, from the things that gives you comfort and joy. But what you gain, at the end of your journey, makes it worth the sacrifice.

Feel free to share your comments below.

 

 

 

 

 

 

 

 

Business · customer service · Uncategorized

Learn the Art of Good Customer Service

 

Learning the Art of Good Customer Service

BPO industries here in the Philippines are continuously growing. They are sprouting everywhere.

Actually, most of the ads in the job section these days, are mostly from a call center. So, if you’re thinking to start and give the call center life a try, below are some tricks to help you thrive in the call center industry, but if you’re already there, read on, it’s nice to get back to the basics.

Having experience as a call center agent,  BPO quality specialist and as a customer myself, I have come up with some bottom line “basics” on how you can provide a superb customer service experience,and achieve a smooth call flow during your shift, that may even earn you a commendation.

Let’s slice them up 🙂

Greetings

Hmm,sounds basic right? But believe it or not, it can set the mood of your entire call.

A positive and cheery mood will most of the time rub off to your caller, even when he’s over the edge mad and frustrated.

To do this, try smiling when you deliver your opening spiel or think of something that cheers you up to set your tone. A cheerful greeting gives your caller a picture and feeling of pleasantry that will seem impossible to be exchanged with profanity and frustration, and he will feel that extra confidence too. So, as with everything, what you give is what you get.

Active Listening

The ability to hear and listen are two very different things and knowing the difference makes the difference. Call center agents are so familiar with this, I bet.

Of all guidelines taught to them, this will be the first to go on top of their heads. Hearing is just letting the customer talk without really engaging yourself in the conversation, Listening is obtaining information with interest of knowing the story and putting yourself in their shoes.

The ability to master listening skills can be the key towards a smooth and quick call most of the time (big win when it comes to AHT). The key to this is focus .

Listen to the client as if it were only two of you in the room personally conversing. Doing this will help you relate to their concern and feel their frustration, by picturing your self in their situation. You will get an idea of the best approach of communication to use especially if the resolution is opposite of what the caller is expecting to hear.

Apology / Empathy

By experience, I would personally say that expressing apology once or twice is better, than repeating it each time you hear their frustrations and inconveniences, given that it was expressed sincerely.

Too much can be a little irritating. Acknowledge their frustrations, apologize, then state what you can do. That, after all, is what they’re calling for.

Resolution

This can be tricky, since it may not be the solution that the customer has in mind, but you have to stick with the processes. If this is the case, I suggest you weigh out options for alternatives. It helps to start out with “Here’s what I can do for you”.

It makes them feel you’re doing what you can to resolve their concern, and you should. If it calls for you to do a little more, like calling them back for an update, then do so. An extra mile will go a long way.

Closing

Make sure to finalize the call in a positive note. It’s like an act in a theater play. Most of the time, the audience will surely leave the theater feeling positive and satisfied if the act was finished with a happy ending.

Leave your customers with positivity, even if the resolution didn’t go as they planned. They will still have that feeling that they were listened to, cared for and valued.

Conclusion

So, there you go. Working in a call center is harder than what everybody imagines it to be.

Everyday is a new challenge, but along with it comes the opportunity to provide service, and regardless of how far your customers may be, or how long the call took, it is still up to you to make every call a positive experience for you and your caller.

A positive attitude goes a long way in everything, and it’s also a surefire way to help you thrive in the BPO industry. Customer service should always be good service – nothing less.